Salon policies

Client Confirmation

Color Trends Team will contact guests via email, text or phone/cell call for appointment confirmation approximately 48-72 hours prior to the appointment. These confirmations are courtesy of the Color Trends Team. Please be sure to fill out the back of this page to ensure we have your correct contact information and which way suits you best for a confirmation.

The Color Trends Team is not responsible for any missed confirmations.

Online Appointment Requests

We know many of you are enjoying our online booking feature, which is strictly a request for a salon appointment. The salon computer updates our available appointments every 10 minutes. Appointments are available on a first come first serve basis. There are times it may show an available appointment online, but it maybe previously requested or currently being booked. When you request an online appointment, please be sure you read the response email, this is to inform you if your appointment has been accepted or not.

If you do not receive an email response within 48 – 72 hours please check your spam box and or call the salon to see if it has been accepted. If your appointment was denied, we will do our best to call you and offer the next available appointment.

Cancellation Policy

Our business is appointment based. It only works when appointments are kept. When you schedule an appointment with the Color Trends Team, we
must make sure that we are here for you. The Team asks that you
extend the same courtesy to us.

We do realize that occasionally, “real life” intrudes on previously laid plans.
For that reason, it is our policy to give each guest a “3 strike rule”, when a guest
cancels or reschedules an appointment with less than a 24 hour notice.
A “second chance” will be given for No-Show appointments.
(No-shows = no call to cancel or reschedule at all)

The third time a guest cancels or reschedules with less than a 24 hr. notice, Color Trends will ask you to call the day of your desired appointment; we will no longer pre-book your salon appointment. To not show for an appointment; after the 2nd time, we will then ask you to book the day of your desired appointment,
we will not pre-book your salon appointment.

Your “slate” will be wiped clean after 6 months of keeping your
scheduled appointments.

Kids Cuts

Although we enjoy doing children’s haircuts, out of respect for the other salon clients, if your child screams/cries/ fights consistently for 5 mins, we will be forced to stop your child’s haircut. This is for the safety of your child and stylist. Payment of services will still be expected.

Arrival Time

Please arrive 10 minutes early for your services. This will give you plenty of time to check in, use the rest room, fill out any necessary forms and allow for any traffic. Arriving late will rob you of precious service minutes; each appointment will be finished on time as a courtesy to the next salon guest.

Returns

All products and services are non-refundable. If you are unsatisfied with your service, within the first week, please notify us. We take pride in our work and we are more than happy to help you by refreshing the color or altering the cut. This is only applied to services that were already purchased during the initial service visit.

Products may be exchanged for another salon product if you are unsatisfied, as long as no more than a 1/4 of the product is used and was purchased during your last salon visit. You will be responsible for price difference if greater and will receive change if necessary. We are not responsible for damage to product caused by dropping, freezing or heat.

Returned Checks

There will be a $25.00 fee for returned checks.

CASH GRATUITY IS PREFERRED
this is to be sure your stylist receives it

THANK YOU